LivCasino FAQ — Frequently Asked Questions & Answers

Livcasino offers several responsible gaming tools — all free of charge and available to activate directly from your account settings:

• Deposit Limit: Set a daily, weekly, or monthly maximum deposit amount. Decreasing the limit takes effect immediately; increasing it takes 24 hours.
• Loss Limit: Set a cap on how much you can lose within a given period — your session will automatically end once the limit is reached.
• Session Time Limit: Set how long you want to play in one sitting. Once the time is up, you'll be prompted to take a break.
• Cooling-Off: Take a break of 24 hours to 6 weeks — access to your account is completely suspended for the duration.
• Self-Exclusion: Close your account entirely for a period of 6 months to 5 years. Once activated, it cannot be reopened before the period ends.

To set it, log in → Profile → Settings → Responsible Gaming tab. You can also get help via live chat.

At livcasino, KYC (Know Your Customer) verification is carried out before your first major withdrawal or at any time as part of a security review. The process is straightforward:

Required Documents:

• Proof of Identity (any one of the following): Clear photos of both sides of your National ID (NID), passport, or driving licence.
• Proof of Address (optional but speeds up approval): Utility bill or bank statement (within the last 3 months).
• Proof of Payment Method: Your Mobile Pay/Nagad number must match the mobile number registered on your account.

Steps: Log in → Profile → "Document Verification" → upload your photo. Approval typically takes 24–48 hours. For urgent cases, flag it via live chat for priority processing.

All current promotions and offers from livcasino are available in one place: Latest Promotions. This page is updated regularly, so make it a habit to check back once a day.

Scheduled update times are generally:

• Daily: Daily cashback and free spin offers refresh every day.
• Weekly: Weekly Reload Bonuses and tournaments go live every Monday.
• Seasonal: Exclusive offers are available for special occasions like the Cricket World Cup, Eid, and marquee matches.

When logged in, personalised bonus offers will appear on your dashboard. If you have a promo code, apply it at the time of deposit.

The wagering (rollover) requirement at livcasino means you must bet the bonus amount a specified number of times before it can be withdrawn.

Example calculation: Say you deposit ৳1,000 and receive ৳1,000 as a 100% bonus. With a 20x wagering requirement: ৳1,000 (bonus) × 20 = ৳20,000 in bets must be placed before the bonus becomes withdrawable.

Important:

• Not all games contribute to wagering equally — slots typically count at 100%, while table games count at 10–50%.
• If you request a withdrawal while a bonus is active and wagering requirements haven't been met, the bonus may be forfeited.
• When logged in, your current wagering progress is visible under the "Bonus" tab in your account.
• For the full terms of a specific offer Promotions Page View.

Livcasino runs directly in your mobile browser (as a PWA) — no app store download required. If you're having trouble, follow these steps:

If it won't load:

1. Clear your browser cache and cookies (Settings → Privacy → Clear Browsing Data).
2. Try switching between mobile data and WiFi — the issue may be network-related.
3. Check whether your browser is up to date (keep Chrome/Samsung Internet on the latest version).
4. If you have a shortcut on your home screen, remove it and re-add it: open livcasino.bet in your browser → menu → "Add to Home Screen".

If an old version is showing: Open livcasino.bet in your browser and do a hard refresh (Android: browser menu → Refresh; iOS: tap the address bar and select Reload). If the issue persists after the steps above, contact us via live chat with your device model and browser name — we'll assist you straight away.

New members at livcasino get on their first deposit 100% Welcome Bonus Get — up to a maximum of ৳10,000. Steps to claim your bonus:

1. Registration and activate your account with a mobile OTP.
2. Make your first deposit — a minimum of ৳200 is all it takes to activate the bonus.
3. Make sure the "Welcome Bonus" option is selected on the deposit page.
4. Once your deposit is complete, the bonus will be credited to your bonus balance automatically.

How to check if your bonus has been credited: Log in → check "Bonus Balance" on your dashboard. If it's not showing, wait 5 minutes and refresh. If it still hasn't appeared, contact live chat with your transaction reference.

Note: Wagering requirements must be met before withdrawing bonus funds. For details Promotions Page View.

Live scores and live betting for ongoing matches are available in one place on livcasino. Here's how to access them:

• In the menu Sports Events Go to the page — all ongoing matches are listed there.
• Clicking the "Live" tab will show only ongoing matches. Each match displays real-time scores, overs, wickets, or goals as they happen.
• Click on any match to see detailed odds and in-play betting markets — you can place bets ball by ball.
• For selected matches with video streaming available, a camera icon will appear next to the "Live" button.

Scores are visible without logging in, but you'll need to log in to place bets. For the best experience, open the page in fullscreen on mobile.